Shipping Policy
Please review our shipping policy
IMPORTANT ! Address Accuracy:
Please double-check and ensure the accuracy of your shipping information. It is crucial to provide an accurate and complete shipping address during checkout.We are not responsible for orders shipped to incorrectly provided addresses.
Where do we ship to: We ship worldwide, wherever you are, we strive to bring the excitement of RC to your doorstep. Get in touch with us to get more information about the specifics of shipping to your country.
Shipping Methods: To cater to your needs, we offer the flexibility of shipping packages by air or sea. Choose the method that aligns with your preferences and urgency, including standard and expedited services. The available methods will be presented during the checkout process, allowing you to choose the one that best suits your needs. For expedited shipping, please Contact us.
Shipping Costs: Shipping costs are calculated based on the selected shipping method, destination, and the weight or dimensions of your order. You can view the shipping costs during the checkout process before completing your purchase.
Customs Tax:
For international orders, please be aware that customs and import duties may apply. These charges are paid by the customer and are not included in the product or shipping costs. You may have to contact us for more information on taxes or check with your local customs office.
Order Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly extended.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Delivery Time:Delivery times may vary based on the shipping method and destination. Standard shipping may take a bit longer due to customs processing, while expedited options offer quicker delivery.
International Shipping:For international orders, additional customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
Delivery Issues: In the rare event of a lost or delayed shipment, please contact our customer service team at toucanhobby@hotmail.com, and we will assist you in resolving the issue.
Shipping Restrictions
Some products may have shipping restrictions or regulations. Certain items deemed dangerous, such as smoke liquid, hydraulic oil, painting oil, and dust, cannot be shipped. Please review our product listings and contact us if you have any questions about specific items.
We appreciate your trust and are dedicated to ensuring reliable shipping experience and timely delivery of your RC products. If you have any questions or concerns, please contact our customer service team. Thank you for choosing ToucanHobby!
Payment Policy
Thank you for choosing ToucanHobby for your RC needs. To ensure a smooth transaction, please review our payment policy:
Payment Methods:
This website only accepts PayPal.
If you want to pay by credit card, wise, Western Union, Bank Transfer, installment, or other methods, please contact us for more information.
Upon consultation, we are able to accept various payment methods, including credit/debit cards and other secure online payment options.
Currency and Pricing
All prices on our website are listed in USD and do not include taxes. Note that Prices are subject to change, and any modifications will be reflected on the website. You may convert the price to your local currency to get a better understanding of the price.
Order Confirmation and Processing :
Upon placing an order, you will receive an order confirmation via email, detailing the items purchased and the total amount. Orders will be processed once payment is confirmed. Please allow for processing time before your order is shipped.
Shipping and Handling Fees:
Shipping and handling fees, will be added to the total order amount during the checkout process.
Payment Issues:
If you encounter any payment issues, please contact our Customer Service team at toucanhobby@hotmail.com for assistance. You may refer to the Contact Us
Custom Orders:
For customized products or services, a deposit may be required before the customization process begins. The remaining balance will be due upon completion.
We appreciate your trust in us and look forward to providing you with high-quality products and exceptional service. If you have any questions or concerns, please do not hesitate to contact our us. Thank you for choosing ToucanHobby!